What is it

A help desk platform from Salesforce.

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How does it support our process?

Desk allows us to communicate with publishers and capture information in a single place.

Since our entire team can access the help desk, we can all see communication about a job without being CC'd on everything.

Desk cases are created automatically from the Screendoor form using Zapier.

Which processes does it support?

Primarily processes that involve touchpoints with the department: